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客户关系管理系统在台湾配送业的应用研究

序号: 分类:201004030E 栏目:英文 期次:2010.第4期 来源:Expert Systems with Applications, v 38, n 1, p 579-584, 2011;

Abstract: With the rapid change of business competitive environment, enterprise resource integration and innovative issues of business operation have gradually become the most important issues for businesses. Furthermore, many enterprises have implemented novel information technology and developing the innovative e-business applications systems such as enterprise resource planning (ERP), customer relationship management (CRM), knowledge management (KM) and supply chain management (SCM) to enhance their competitive advantages. CRM systems can help organizations to gain the potential new customers, promote the existing customers' purchase, maintain good relationship with customers as well as to enhance the customer value, thus can improve the enterprise images. Moreover, the development and applications of CRM systems have also been considered as important issues for researchers and practitioners in recent years. For Taiwan's industry, it has been gradually transferred from manufacturing-oriented to a service-oriented. Thus, the service industry has higher percentage in the GDP and in which the distribution service industry is the biggest one and be a core industry in the whole of service industry.

客户关系管理系统在台湾配送业的应用研究

序号: 分类:201004030E 栏目:英文 期次:2010.第4期 来源:Expert Systems with Applications, v 38, n 1, p 579-584, 2011;

Abstract: With the rapid change of business competitive environment, enterprise resource integration and innovative issues of business operation have gradually become the most important issues for businesses. Furthermore, many enterprises have implemented novel information technology and developing the innovative e-business applications systems such as enterprise resource planning (ERP), customer relationship management (CRM), knowledge management (KM) and supply chain management (SCM) to enhance their competitive advantages. CRM systems can help organizations to gain the potential new customers, promote the existing customers' purchase, maintain good relationship with customers as well as to enhance the customer value, thus can improve the enterprise images. Moreover, the dev

全球供应链中的质量绩效研究

序号: 分类:201004029E 栏目:英文 期次:2010.第4期 来源:International Journal of Production Research, v 49, n 1, p 269-293, January 1, 2011

Abstract: Much has been written on the intensive interconnection between supply chain management (SCM) and quality management (QM) with a particular focus on the systems-based view as the common thread between these two operation management topics. Absent in this debate has been any examination of the dynamics of SCM and QM practices and the resultant implications for the end customer in terms of product/service quality at a global level. In consequence, the nature and extent of their interconnection or interlinking and the resultant implications for the product/service quality has remained tangential. Using a qualitative study of two very large branded athletic and casual sports apparel and footwear manufacturers based in Asia with world-wide suppliers and distribution centres, this study aims to broaden the debate by arguing that partnering with suppliers of high QM capabilities in chains of relationships does not necessarily result in downstream benefits to both the manufacturer and end customers. We argue that both SCM and QM practices must advance from traditional firm-driven, fire fighting and product-focused mindsets to a more collaborative mode of inter-firm relations in that a much greater level of co-operation among both upstream and downstream chains is regarded as a key to competitive advantage

多层分包系统对供应链质量绩效的影响研究

序号: 分类:201004028E 栏目:英文 期次:2010.第4期 来源:International Journal of Project Management, v 29, n 1, p 108-116, January 2011

Abstract: This paper investigates the impacts of applying the multi-layer chain subcontracting system on project management performance with reference to Hong Kong construction industry. Multi-layer chain subcontracting system is widely used within construction industry as it is considered advantageous in many aspects such as better efficiency of subcontractors' operation due to their unique skills. However, the fact of poor quality products in construction practice raises the doubt about the effectiveness of the chain system. Accordingly, the reasons why the applications of the system contribute to poor project performance are examined. A survey conducted in the Hong Kong construction industry demonstrates that the multi-layer chain subcontracting system, while widely adopted, is largely flawed. Based on the survey results, application of multi-layer chain subcontracting system contributes largely to the poor performance across the all major aspects including quality and time management, cost control, and communication and coordination performance. The association exists between poor project management performance and the increase of the number of layers in the chain of the subcontracting arrangement. The long communication chain because of the increasing layers of subcontractors results in various problems such as communication errors, poor supervision on the bottom-layer contractors. Consequently overruns in cost and time, and abortive and remedial works are common. Recommendations for improving the practice are suggested and explored, including change the practice of the "lowest bid" to an approach which incorporate both price and technical performance, limit the number of subcontracting layers, restrain the use of "supply-and-fix" subcontra

绿色供应链库存控制系统中短生命周期产品的再生产研究/

序号: 分类:201004027E 栏目:英文 期次:2010.第4期 来源:International Journal of Production Economics, v 129, n 1, p 195-203, 2011


预拌混凝土供应链管理模型研究

序号: 分类:201004026E 栏目:英文 期次:2010.第4期 来源:Automation in Construction,v 20,n 1, p 44-55, 2011

Abstract: Supplying ready mixed concrete (RMC) in both a timely and cost-effective manner has been a particular challenge for RMC suppliers. To address this issue, a dynamic simulation model is developed using system dynamics. This model represents the generic RMC operation process and can customize its structure and parameters for different operational conditions. Through model simulation, the RMC supply process is analyzed, focusing on the tradeoff between the truck mixer dispatching interval and queuing time on-site. The research findings indicate that the model-generated information helps in achieving an economical RMC supply by maintaining the number of queuing truck mixers at the desired level, while satisfying the contractor's need. Ultimately, this dynamic model could potentially be used as an effective automated tool to assist RMC suppliers in supply planning.

协同运输管理对供应链绩效影响的模拟研究

序号: 分类:201004025E 栏目:英文 期次:2010.第4期 来源:Expert Systems with Applications, v 38, n 3, p 2319-2329, 2011

Abstract: Collaborative Transportation Management (CTM) is based on the interaction and collaboration between trading partners and carriers participated in the supply chain, appropriate application of CTM can improve the flexibility in the physical distribution and minimize the inefficiency of supply chain management. This paper proposes new concepts of CTM and carriers' flexibility. A simulation approach is used to (i) evaluate the benefits of the proposed CTM, (ii) explain the concept of carrier's flexibility, and (iii) optimize the delivery speed capability. Based on a simple supply chain including one retailer and one carrier, three different simulation models have been developed with changeable delivery lead time as follows: (1) Unconstrained delivery speed capability without CTM. (2) Constrained delivery speed capability without CTM; and (3) Constrained delivery speed capability with CTM. Simulation results reveal that CTM can significantly reduce the retailer's total costs and improve the retailer's service level.
 
 

供应链环境下供应商集中选择问题研究

序号: 分类:201004024E 栏目:英文 期次:2010.第4期 来源: International Journal of Production Economics, v 129, n 1, p 204-216, January 2011

Abstract: Increasing globalization, diversity of the product range, and increasing customer awareness are making the market(s) highly competitive thereby forcing different supply chains to adapt to different stimuli on a continuous basis. It is also well recognized that overall supply chain focus should be given an overriding priority over the individual goals of the players, if one were to improve overall supply chain surplus. Among all the possible order winners, 'cost' and 'responsiveness' seem to be the most significant metrics based on which majority of the supply chains compete with each other. Supplier selection problem is one of the crucial problems that need to be addressed in configuring a supply chain that could have far reaching ramifications on the total supply chain costs and order winnability. Our model, that considers inventory costs and the supply chain 'cycle time' reduction costs, would aid a supply chain manager to make informed decisions with regard to supplier selection problem at any stage, dependent upon the priorities attached to supply chain costs and cycle time. Inventory related costs and responsiveness related costs are the two primary cost elements that are considered in this model. We are also making use of a novel dimensionless quantity called the 'coefficient of inverse responsiveness' that not only facilitates the introduction of responsiveness related costs into the model but also improves the scalability and simplifies the analysis and interpretation of the results. Based on the strategic model developed, we offer some very interesting managerial insights with respect to the effect of cost efficient operations and/or location and cost of volume related flexibility at a stage on alternate suppliers, which in turn affects the overall supply chain performance.

安全协同供应链规划与逆优化研究

序号: 分类:201004023E 栏目:英文 期次:2010.第4期 来源:European Journal of Operational Research, v 208, n 1, p 75-85, 2011

Abstract: It is a well-acknowledged fact that collaboration between different members of a supply chain yields a significant potential to increase overall supply chain performance. Sharing private information has been identified as prerequisite for collaboration and, at the same time, as one of its major obstacles. One potential avenue for overcoming this obstacle is Secure Multi-Party Computation (SMC). SMC is a cryptographic technique that enables the computation of any (well-defined) mathematical function by a number of parties without any party having to disclose its input to another party. In this paper, we show how SMC can be successfully employed to enable joint decision-making and benefit sharing in a simple supply chain setting. We develop secure protocols for implementing the well-known "Joint Economic Lot Size (JELS) Model" with benefit sharing in such a way that none of the parties involved has to disclose any private (cost and capacity) data. Thereupon, we show that although computation of the model's outputs can be performed securely, the approach still faces practical limitations. These limitations are caused by the potential of "inverse optimization", i.e., a party can infer another party's private data from the output of a collaborative planning scheme even if the computation is performed in a secure fashion. We provide a detailed analysis of "inverse optimization" potentials and introduce the notion of "stochastic security", a novel approach to assess the additional information a party may learn from joint computation and benefit sharing. Based on our definition of "stochastic security" we propose a stochastic benefit sharing rule, develop a secure protocol for this benefit sharing rule, and assess under which conditions stochastic benefit sharing can guarantee s

基于模糊投入产出模型的生态供应链优化研究

序号: 分类:201004022E 栏目:英文 期次:2010.第4期 来源:Journal of Cleaner Production, v 19, n 2-3, p 187-196, January 2011

Abstract: Global water stress is expected to increase due to population growth, economic development and climate change. Because of this trend, there is an increased interest in the water intensity of industrial activities conducted via the product supply chain or within specified geographical boundaries or regions, both at the enterprise- or regulatory-level. The total water footprint of economic activities should be evaluated in consideration of local water resource consumption, virtual water trade and resource availability. As individual entities seek to protect their respective interests, the challenge is to optimize inter-regional trade of goods with the consideration of the interests of participants in the network. This work presents a fuzzy input-output model for optimizing supply chains under water footprint constraints. Two case studies, involving tile manufacturing and biofuel production, are considered to demonstrate the use of the model.

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期刊信息

  • 主管部门:上海市教育委员会
  • 主办单位:上海海事大学
  • 编辑出版:上海海事大学物流情报研究所
  • 刊期:季刊
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