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海运承运商服务质量评级:差到中等

作者: 发布时间:2017-04-12 浏览量:183
海运承运商服务质量评级:差到中等

来源:American Shipper  2017-04-11

翻译:国际海事信息网 姜文杰 张运鸿
 
     德鲁里表示,根据一项由托运人,货运代理和无船公共承运人参与的投票统计,海运承运人的服务质量评级仅为“差到中等”。
   
     此次调查约有189名托运人、82名货运代理商和无船承运人参与,由德鲁里和欧洲托运人理事会(ESC)于3月共同发起。该调查通过询问受访者对2016年海运承运人的服务质量满意度来进行统计。
   
     按地区划分,62.6%的受访者来自欧洲,来自亚洲的受访者占比18.5%,还有11.3%来自北美。
 
     调查显示,在1(非常不满意)至5(非常满意)的评分规则中,客户没有对16个服务中所属的任何一个运营商给予高于3.3的评分。
   
      其中受访者对承运商的财务稳定性、服务质量以及预订货物及其运输的可靠性尤为不满意。
 
     相较之下,受访者对服务价格、单证文件的准确性以及设备质量(集装箱)最满意。
 
     近八成的受访者认为承运商财务稳定性不如去年,有超过一半的受访者表示可供选择的运营商的更少了。
      
     (本文版权归国际海事信息网所有,转载请注明出处。)
 
Ocean carriers receive ‘poor to average’ quality rating, survey finds
 
A new poll of shippers, forwarders and non-vessel-operating common carriers (NVOCCs) has given ocean carriers a service quality rating of “poor to average,” Drewry said.
   
The survey of 189 shippers, and 82 freight forwarders and NVOCCs was conducted jointly by Drewry and the European Shippers’ Council (ESC) in March, asking respondents how satisfied they were with attributes of the services provided by ocean carriers in 2016.
   
Broken down by location, 62.6 percent of the respondents were from Europe, 18.5 percent were from Asia and 11.3 percent were from North America.
   
On a scale of 1 (very dissatisfied) to 5 (very satisfied), customers on average did not rate carriers higher than 3.3 for any of the 16 service attributes, the survey showed.
   
Respondents were mostly dissatisfied with carrier financial stability, the quality of customer service, and reliability of booking/cargo shipped as booked.
   
On the flip side, respondents were most satisfied with the price of services, accurate documentation and the quality of equipment (containers).
   
Nearly 80 percent feel carrier financial stability is worse than a year earlier, and more than half say the range of different available carriers for them is worse.
来源:simic

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